Professional Service

Specific task

Parallels Automation Parallels Business Automation Standard Parallels Virtuozzo Containers Parallels Server Bare Metal Parallels Cloud Server Parallels Plesk Panel
Second-level Support
Generic Support for deprecated versions < 4.1 < 4 < 9
Server Administration Deployment & updates of modules
Installation, Configuration & upgrades of integrated services
Installation & upgrades of 3rd party software
Server optimization & clustering
Platform Configuration Configure features
Customizations
Store configuration
Service plan/Service templates configuration
Deployment of non-standard configuration/features
Complex database queries
System Maintenance Plan System & modules updates
Platform monitoring & testing
Backup
Data recovery
Cleanup diskspace & logs
Troubleshooting
Second-level Support of 3rd party software Fully integrated software
External software with low integration 
Second-level Microsoft Support Office365
Exchange
Sharepoint
Security Virus cleaning
Spam protection
Bug fixing (applying patches & hotfixes)
Data Migration & Injection Reseller/Provider business platform analysis
Reseller/Provider PA platform analysis
Business model definition and configuration
Data extraction
Data analysis
Data injection
APS Second-level Support Check problems and advise solutions
Fix problems through configuration
APS Third-level Support Fixing bugs
Provide workaround solutions
Plugins Custom development of domain registration plugins
Custom development of SSL certificates plugins
Custom development of payment plugins
Second-level Support of 3rd party plugins
Custom Software Development
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